Technical Skills

Professional Experience

Systems Administrator / Helpdesk Process Lead
Interamerican Motor Corporation, Canoga Park CA Jan 2005 – Present

Systems administration for Microsoft Windows, IBM iSeries, VMWare, and RedHat Linux
Setup and administration of 300+ Thin Client (Wyse and Bosanova) and Desktop/Laptop workstations in local and remote branches using tools such as VNC, RDP, and Ghost
Business Objects XIR2 and 3.1 administration and server maintenance.
Blackberry Enterprise Server versions 3 and 4 (BES) administration and server maintenance.
Management of corporate wireless cellular hardware and accounts through Verizon and Sprint/Nextel. Responsible for cost reduction exercises through contract negotiations.
Experience in environments with offsite third party hosted services.
Experience in managed network communication service providers.
Enterprise System Monitoring System (Nagios Open Source) setup and administration.
Network Printer and Microsoft Windows Print Server setup and administration
SQL Server and DB2 Administration experience
Initiated and developed centralized system for troubleshooting, logging, and documenting issues for the Helpdesk Department with third party software by GWI – i.Support.
Manage the corporate IT Helpdesk process

Assistant Network Administrator
Interamerican Motor Corporation, Canoga Park CA July 2001 – Jan 2005

End-User Support technician, as well as P.C. Technician.
Conducted training courses for End-Users in Microsoft Office Suites and Symtrax Compleo products.
Initiated and contributed development for the intranet now used as a method for document retrieval.
Setup and maintained 50+ laptops for VPN offsite use by outside sales team.
Creation and setup all divisions new ID’s and access rights for company applications associated with specific job title duties.

Previous Professional Non-IT Experience including:
K-12 Education, Child Care, Loan Mitigation

Education / Certifications